Case planning and review
Case planning is about identifying the decisions and actions required to achieve stability and security for the child or young person in care. Wherever possible the child or young person, their family and their carer, as well as their caseworker, are all involved in the development of the Case Plan.
What to do if you disagree with a Case Plan decision
At times, you may have concerns about decisions being made by your caseworker, or your caseworker may want to raise some concerns about your role as a carer. A separate meeting should be arranged between you and your caseworker to deal with these matters and find ways of resolving them early. Usually these issues can be resolved by talking directly to one another.
If you feel like you need advocacy or support from an independent organisation, contact Connecting Carers NSW on 1300 794 653 or AbSec on 1800 888 698.
If the issue remains unresolved, you can speak with your caseworker’s supervisor or their manager.
If you wish, you can make an official complaint.